St.Helen's Medical Centre |
SURGERY TIMESDOCTORS' HOURS OF AVAILABILITY
If your usual doctor is not personally available, his or her duties will be carried out by another partner. OUT OF HOURSIf you require urgent attention or advice when the surgery is closed please ring the usual surgery number which is 476576. (Please have a pen and paper ready.) You will hear a message on the answering machine which will provide you with the telephone number of our out-of-hours service. Please restrict out of hours calls to genuine urgent cases only. In accordance with nationally agreed procedures for out of hours cover, requests for urgent attention will be assessed by the doctor on call. You may be offered advice only, you may be asked to attend a treatment centre, or a house visit will be provided if, in the opinion of the doctor on call, there is a genuine and unavoidable need. TELEPHONE CALLS MAY BE RECORDED AND THE ANSWERING MACHINE DOES NOT TAKE MESSAGES. NHS DIRECTYou may also call NHS Direct, a 24-hour nurse-led advice helpline, on 0845 4647, or alternatively, visit them online at www.nhsdirect.nhs.uk. DISABLED ACCESSAccess to the front door of the surgery is via a ramp. This has a handrail but may be too steep for some wheelchair users. A toilet large enough for wheelchair users is available. |
